SHIPPING POLICY

• Shipping & handling charges are calculated using the weight of the product(s) in the shopping cart, the shipping zip code to determine the UPS published rate. As a benefit to our customers, we then apply a discount to the published rates depending on the service level selected.
• Oversized or extremely heavy packages may have an additional surcharge. If you choose to have your order sent overnight or second day we will pack and ship the order as quickly as possible. Depending on the time of day your order is received it may not be possible for same-day shipping. Keep this in mind when planning your order. If you have questions about when your order will ship please email customer service to verify the order status.
• While shipping charges are calculated using UPS rates, METALgrommets.com may choose a different small package or freight carrier if it is a better option at the time we ship your order. Different carriers pick up at different times of the day and service different geographic areas better than others. In addition to UPS, small-package shipments may also be sent with USPS, FedEx or DHL. If your order is large enough it will be sent on a pallet with a common carrier. If this is the case your shipment will be sent with UPS Freight as a primary option or another LTL carrier that best services your area. LTL shipments will travel palletized as a dock to dock shipment. Any extra changes such as appointment fees, inside delivery, lift-gate, etc will be the responsibility of the receiver.
• Most orders ship complete from our Fulfillment Center in Southern, MA. In the event that an item is back ordered or items on your order will ship from a different location, it is possible for you to receive more than one package. You will not incur any additional freight charges beyond what you paid on your original order.
• Due to warranty issues and manufacturer restrictions, we are unable to ship all products to all geographical locations. In the unlikely event that this occurs we will discuss your options as soon as possible. All shipments are made FOB origin.
   

IMPORTANT NOTES FOR INTERNATIONAL SHIPMENTS

COUNTRY-SPECIFIC DUTIES / VAT / IMPORT TAXES

• Goods imported into your country may be subject to VAT or something similar. These may be related to the country of origin and the type of product being imported. Ultimately, they are implemented by your country, if they exist, based on your country's policy.
• If you are unfamiliar, we encourage you to contact your customs broker or use other resources. You may find useful information by following this link. (Please be aware that METALgrommets.com is sharing this information as a courtesy, but is ultimately not responsible.)
• Your freight broker, UPS, or the delivering carrier, will contact you regarding payment of these country-specific duties prior to delivery.

WHAT CARRIER-IMPOSED FEES ARE NOT INCLUDED IN BASE SHIPPING CHARGES

• Shipping charged billed by METALgrommets.com are quoted directly from the carriers and include all features of that carrier's shipping method. Any charges imposed by the carrier that were NOT included in the shipping were NOT collected by METALgrommets.com.
• Shipping charges for some UPS (and other carriers) international shipping methods DO NOT include all (non-shipping) services. Shipping methods like STANDARD or World Wide Economy, for example, may not include customs clearance. While the actual cost of the shipping service may be lower, you should consider that customs clearance IS included in some services but is NOT included in others.
• If don't have your own broker of records, UPS will act as your customers broker to clear your shipment. UPS will collect the charges for this service directly from you.
• If you are not familiar with the process of importing we strongly encourage you to visit the UPS website and understand the service you are selected and any additional fees that you may incur related to the import of your product.
• Click here to visit the UPS website for more information on international shipping services. There, you can compare transit times, and what (non-shipping) services ARE and ARE NOT included in the shipping charges. 
• USPS shipping options may be available for some countries. Log in to the site with an account, add or select the shipping address for your order, and you will see if this option is available for your order.
  
   

WHEN YOUR SHIPMENT ARRIVES

• CAREFULLY inspect the package(s) to ensure that ALL packages arrived and are fully intact. If you receive a shipment with missing cartons or obvious external carton damage, please alert the delivery driver and sign for the package(s) damaged. It is extremely important to have the driver make a note on the freight bill. If you do not do this at the time of delivery the carrier is likely to not honor a damage claim. Please call the carrier directly to file a claim as soon as possible. We are not responsible for damaged caused by freight carriers.
• Open your package(s) immediately upon receipt to confirm the full order was received and the order is not damaged. If you discover concealed damage please notify the carrier immediately and file a claim. In addition, notify METALgrommets.com customer care. If you need assistance with a damage claim please contact us for more information.
• If there is damaged product, save the carton & all packing material keeping it intact until advised otherwise. Sometimes carriers choose to inspect these materials. If they are not kept, the carrier may not honor a damage claim.
• Additionally, inspect for shortages, incorrect items & product defects. While these are rare, they must be identified and reported quickly. If you believe there is product missing for your order or if you received an incorrect item, a claim must be made within 48 hours of receipt.
   

If there is defective merchandise we must be contacted within 7 days of receipt of order to rectify the situation.
 

RETURN POLICY

WARRANTY